ServiceNow Bus Systems Analyst/Integration

Do you love working collaboratively in Agile? Do you enjoy developing relationships with influential stakeholders? If yes, this could be your next opportunity!

Working with one of the top financial clients, this role calls for a ServiceNow Bus Systems Analyst/Integration who will provide support and produce detailed system requirements and technical/functional specifications in alignment with standards and frameworks. This candidate will work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.

Responsibilities:

Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options/recommendations, working closely with key technology partners (e.g., Solution Architects and Developers)
Define, document and translate business requirements into detailed functional specifications and non-functional specifications.
Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
Support and contribute to project management activities by taking part in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and supplying prompt notification and escalation of possible issues/problems to the Project Manager
Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements.
Support collaboration with key stakeholders to find solutions, assess impact on existing work processes and systems, and manage the integration.
May supply operational / process related analysis and support to various extents.
Ensure best practices related to the BSA discipline are adhered to and enforced within project processes and deliverables.
Adhere to existing processes/standards, including requirements management and project management disciplines, well-defined enterprise technology delivery practices and standards, and business technology architecture, escalating escalate issues as needed.
Continuously enhance knowledge/ability in own area and keep current with leading-edge technologies, trends/developments and develop ability in client’s services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
Continuously enhance knowledge of business domains and their products/services.
Support the development of business cases, including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines.
Maintain ongoing communication with all stakeholders throughout the project lifecycle.
Able to perform BSA tasks effectively while assigned to a single project or multiple concurrent projects.
Prioritize and manage own workload to deliver quality results and meet timelines.
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units.
Coach new or less experienced colleagues and function as a reference for the requirements management lifecycle.
Find and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.
Desired Skill Set:

5 years of experience as a ServiceNow BSA
3 years of experience with ITIL Process/ITSM Solutions
3 years of hands-on experience with Confluence/JIRA
3 years of experience with Agile
2 years of experience in driving ServiceNow Integration Projects
ServiceNow certification
Nice To Have:

SAFe Certification
ITIL Certification