Service Delivery Lead

Position: Service Delivery Lead (Contact Center as a Service- (CCaas)) Client: Enterprise Bank Type: 6 month contract + extensions Location: Hybrid Toronto – 1 day a week on site Rate: 70-90/hr incorporated Start date: 2-3 weeks REQUIRED SKILLS AND EXPERIENCE – Proven track record as a Director or Manager in delivering large-scale enterprise initiatives for Contact Center technology, preferably with CCaaS experience. -Demonstrated expertise in implementation strategy, management, release engineering, and project-to-Day 2 transitions.(technial operations experience) -Able to support the overall migration and integration to ensure the contact center environment is operational ready and able to ensure that the migration is not disturbing operations and where is most important to support – Strong technical background, including hands-on experience reviewing application designs and supporting infrastructure setup in complex environments. – Proven experience managing complex release schedules in financial services or other highly regulated settings. – Solid understanding of the Software Development Lifecycle (SDLC), IT Service Management (ITSM) principles, and DevOps/CI-CD practices. – Hands-on experience with tools such as JIRA, Confluence, and ServiceNow – Excellent leadership presence with superior verbal and written communication skills, capable of engaging effectively with both technical teams and executive stakeholders.