Senior Business Analyst

Job Title: RQ08857 – Senior Business Analyst – 4 Resources

Working Status: Hybrid – 3 days in the office

Location: 5700 Yonge Street, Toronto, Ontario

Hours per day: 7.25

Must Have

10+ years of experience in the following:Leading and conducting business analysis at varying levels of detail in order to assess client’s business problems/opportunities and documenting the business requirements in such a way that technology solutions can be determinedCreating procedures and processes to deploy changes in production environment to avoid or minimize impact to business operationsConducting business modeling, use case modeling, conceptual and logical data modeling, process and data flow modeling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projectsLeading subject matter experts and stakeholder working groups, conduct business analysis to assess client’s current business problems, defects, improvements and minor enhancementsStrong leadership and people management skills and experiencePublic sector experience

Responsibilities:

Lead and conduct business analysis at varying levels of detail with relevant stakeholders (e.g. public health units, Public Health Ontario, the ministry), appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and Agile Systems/OPS Standard Systems Development MethodologiesProvide a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I&IT advice for improvements to/options for business developmentPrepare and advise on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organizationConduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirementAnalyse defects and work with relevant parties in resolving of these defectsSupport any data migration and related activities as needed from legacy system to new provincial systemApply re-engineering concepts to promote business improvements through alternative, cost effective service delivery approachesProvide impact analysis and requirement/specification creation for supported initiatives due to upgrade of Panorama solution and alignment with the provincial Digital Health Immunization RepositoryLead subject matter experts and stakeholder working groups, conduct business analysis to assess client’s current business problems, defects, improvements and minor enhancementsDocument the business requirements in such a way that technology solutions can be determinedLiaise with the development and Quality Assurance teams, inclusive of third-party vendor and ministry teamsPresent complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phasePromote the appropriate application of I&IT to business problems, and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutionsDevelop and maintain business processes and user documentation for the upgrade of Panorama solution, including support for infectious disease public health activities, infectious disease case, contact, and outbreak investigation and management, immunization administration, and vaccine distribution and delivery (inventory)Develop training materials / support the development of training materials as well as deliver / support the delivery of training relevant to the areas of accountability of the upgrade of the Panorama solutionPrepare and respond to queries from executives relevant to the assigned areas of accountability of the provincial solutionConduct gap analysis of vendor release upgrades to identify changes needed for public health business processes and best practices, including configuration, reports, and integration componentsDevelop strategies, prepare business cases and cost-benefit analysis, and conduct feasibility studies for business I&IT initiativesConduct business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and nonfunctional requirements definitions for assigned projectsMonitor progress, resolve problems and report regularly to I&IT management and clients’ decision makersDevelop performance measures for business analysis evaluation and conduct follow-up.

Experience and Skill Set Requirements

Public Sector Experience – 5 points

5+ years of experience working with federal/provincial/broader public sector healthcare providersKnowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practicesAbility to produce technical documentation that comply with industry standard practicesIn-depth knowledge of industry standard such as Project Management Institute (PMI)Knowledge of Public Sector S I&IT project management methodologiesKnowledge and experience with Public Sector Health related projectsKnowledge and understanding of Ministry policy and IT project approval processes and requirements an assetExperience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Architecture and Gating process, and Public Sector Standard Systems Development MethodologiesExperience with large complex IT Health-related projects.

Business Analysis Skills – 50 points

10+ years of experience in the following:

Leading and conducting business analysis at varying levels of detail in order to assess client’s business problems/opportunities and documenting the business requirements in such a way that technology solutions can be determinedCreating procedures and processes to deploy changes in production environment to avoid or minimize impact to business operationsAuthenticating changes suggested by development, provide analysis and suggestion to avoid impact to business operationsSubstantiating analysis to business group to fix data issues and provide queries and scripts that help in debugging data issuesRegularly reviewing production logs, providing analysis & suggestions to implement in a proactive mannerProviding a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I&IT advice for improvements to/options for business developmentPreparing and advising on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organizationConduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirementApplying re-engineering concepts to promote business improvements through alternative, cost effective service delivery approachesDeveloping strategies, preparing business cases and cost- benefit analysis, and conducting feasibility studies for business I&IT initiativesProviding impact analysis and requirement/specification creation for supported solutions due to solution upgrades or any new requirementsConducting business modeling, use case modeling, conceptual and logical data modeling, process and data flow modeling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projectsExperience with dispensed drug data and/or immunization data.

IT Knowledge and Experience – 30 points

10+ years of experience in the following:

• Demonstrated awareness of emerging IT trends and technologies

• Highly proficient using MS Office products

Experience in the following is an asset:

Knowledge of Salesforce (admin level preferred)Experience using Salesforce or similar CRM Products to develop solutionsHands on experience implementing Safesforce functionalityHands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controlsKnowledge and experience with implementing cloud based technologies/solutionsKnowledge and experience with the following Amazon Web Services (AWS) technologies – Amazon Connect, Amazon Pinpoint, Amazon DynamoDB, Amazon Kenisis Datastreams, Amazon S3, Amazon Polly, AWS Lamda and Amazon CloudwatchKnowledge of Contact Center Technology such as Call Routing, Interactive Voice Response, Workforce Management, etc.

General Skills – 15 points

Strong leadership and people management skills and experience