Scrum Master

About the job
Job Title: Scrum Master – Salesforce (Healthcare Domain Preferred)

Experience: 8–12 years overall, 5-6 years as Scrum Master

Role Summary

We are seeking an experienced Scrum Master with strong Salesforce delivery experience and a solid understanding of healthcare programs. The candidate will lead Agile teams, drive Scrum ceremonies, and effectively manage multiple concurrent projects/streams, ensuring seamless delivery, proactive risk management, and strong stakeholder engagement.

Key Responsibilities

Agile & Scrum Execution

Facilitate all Scrum ceremonies: Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives
Ensure adherence to Agile principles and Scrum best practices
Manage 10–20 member cross-functional teams across onshore/offshore
Multi-Project / Program Management

Handle multiple projects or Agile streams simultaneously, ensuring alignment of priorities and timelines
Manage cross-team dependencies across projects
Balance capacity, velocity, and resource allocation across concurrent initiatives
Delivery & Team Leadership

Drive sprint execution, velocity tracking, and continuous improvement
Enable collaboration across development, QA, and business teams
Act as a servant leader and coach to the team
Tools & Reporting

Hands-on experience with Azure DevOps / Jira
Create and maintain dashboards, burndown charts, and KPIs across multiple projects
Provide consolidated status reports to stakeholders and leadership
Risk & Dependency Management

Identify, track, and escalate risks, issues, and dependencies
Proactively resolve blockers across projects and teams
Coordinate across multiple teams and programs
Stakeholder Management

Engage with business and IT leadership
Provide clear visibility across multiple workstreams
Communicate effectively on progress, risks, and mitigation plans

Required Skills & Experience

Strong Scrum Master experience (CSM preferred)
Proven ability to manage multiple Agile projects concurrently
Hands-on experience in Salesforce programs (Sales/Service)
Experience in Healthcare domain (payer preferred)
Expertise in Azure DevOps or Jira
Experience managing 10–20 member teams
Strong communication, facilitation, and leadership skills

Preferred Qualifications

Experience in Agile / multi-team environments
Familiarity with compliance/regulatory environments (HIPAA, etc.)

Key Traits

Strong multitasking and prioritization ability
Structured, organized, and data-driven
Proactive in raising risks and driving resolution
Strong stakeholder and leadership communication skills