Product Support Engineer

long term Contract // Canada (Remote). Please share resumes to charandeep.singh@biitservices.com.

Job Title: Product Support Engineer
Location: Canada (Remote)
Contract

Note: .Net background, troubleshooting, data error analysis and fixes, application support for customer apps.

Job Description:

•           Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
•           6+ years of experience in help desk or technical support, providing Level 1 or Level 2 support to end users.
•           5+ years of experience with verbal and written communication, effectively conveying technical details to both technical and non-technical users.
•           5+ years of experience applying structured problem-solving skills to diagnose and resolve application and system issues.
•           8+ years of experience using Microsoft Office products, including Excel for data review and Outlook for communication and ticket tracking.
•           3+ years of experience supporting .NET-based applications, including error analysis, basic debugging, and user-side issue resolution.
•           2+ years of experience working in organizations that emphasize continuous improvement and consumer-focused service delivery.