Process Manager

Job Description

Candidate Requirements/Must Have Skills:
•    8 years of experience in a technical domain such as software development, system administration / Operations, reliability and performance engineering, process engineering, etc
•    Advanced understanding of what is involved in developing and supporting software and able to engage with software development and operations teams that leverage methodologies such as Agile, DevOps, and System Reliability Engineering.
•    Familiar with at least one major process analysis technique or framework including Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc
•    Fluency in English is a must.

Nice to Have

•    Spanish is an asset.
•    Advanced knowledge of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset.