Problem Manager

Role- Problem Manager
Location-Remote- Canada
Hire Type: Contract
Email: shivam.agnihotri@tanishasystems.com
Note: Need someone from Canada only not USA.
Problem Management:
•            Conduct thorough root cause analysis (RCA) for major incidents and recurring problems.
•            Develop and implement action plans to address the root causes and prevent recurrence.
•            Maintain a problem management database and ensure accurate documentation of problems and known errors.
•            As a Problem Manager, you will play a crucial role in the entire problem process and coordinate crisis from the moment a fault has been detected until it has been worked around or resolved.
•            The primary objectives are to assist with restoring IT service interruptions as quickly as possible and to minimize the impact of incidents to the business.
•            Communicate the details of Problem incidents status to appropriate parties.
•            Coordinates resources and action items related to the resolution of Problem Incidents.
•            Transition of Major Incident information into the Problem Management process and closing them in the stipulate time window.
•            Coordinates resources and action items related to the Problem investigations.
•            Coordinates and Executes Problem Root Cause Analysis and maintains related Information.
•            (Known Errors, Workarounds).
•            Maintains Problem record and status information. (Solution Implementation).
•            Draft and publish various Knowledge Solutions.

Continuous Improvement:
•            Identify trends and patterns in incident and problem data to suggest improvements to processes and systems.
•            Work with IT teams to implement improvements and monitor their effectiveness.
•            Conduct post-incident reviews and drive lessons learned activities.

Communication and Reporting:
•            Prepare and distribute regular reports on major incidents and problem management activities to senior management.
•            Facilitate communication between IT teams and other departments during major incidents.
•            Develop and deliver training and awareness programs related to incident and problem management.