Physical Security Specialist – Incident Reporting

Are you looking for stellar opportunities to develop and succeed?  If you share a passion for performance, a growth mindset with versatile skills, and approach everything with the highest integrity, here’s an opportunity.

Working with one of the top financial clients this role calls for a Physical Security Specialist  – Incident Reporting who will monitor for and identify threats, trends and incidents that could negatively impact the security of client’s personnel, facilities, operations, and reputation. The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of client’s vision, mission and values.

Responsibilities:

Responsible for detailed report writing that will involve an in depth understanding of critical incident escalation
Handles sensitive and confidential information with limited supervision
Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes
Coordinates security guards as needed
Actively monitors and facilitates the occurrence of security-related incidents
Assesses threats based on incoming data and makes decisions based on findings
Participates in numerous Physical Security projects including Physical Security technology, video monitoring and retrieval
Monitors access control systems and takes actions in response to an alarm, breach, or malfunction
Appropriately responds to security operations notifications and requests made by internal and external parties
Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency
Conducts open-source research to answer specific questions and develops intelligence products
Effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving.
Understand and apply operating policies and procedures
Support the timely and accurate completion of business processes and procedures
Support and participate in process improvement opportunities
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge/expertise in own area and participating in knowledge transfer within the team and business unit
Participate in personal performance management and development activities, including cross-training within own team
Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally
Desired Skill Set:

3 years of experience in Customer service
Bilingual (French/English); 100% comprehension (written and verbal)
Experience with MS Office Suite (Word, Excel, Outlook, & Internet Explorer)
Nice To Have:

Banking / financial institution experience in investment banking or broker-dealer
Experience working in a Contact Center