Operations Support Specialist

Procom is currently looking for an Operations Support Specialist for our client who is dealing with the public sector

THIS CONTRACT HAS A TBD START DATE AND GOES FOR 3 MONTHS LATER
(GREAT CHANCE OF EXTENSION)
LOCATION: MOSTLY REMOTE (RICHMOND HILL AREA)
LANGUAGE: ENGLISH
CLEARANCE: SECRET (MUST HOLD BEFORE SUBMISSION)
REFERENCES: THREE REFERENCES-LEAST TWO (2) FROM SUPERVISORS

Experience:

🦋 Familiarity with troubleshooting and making minor modifications in Digital Workplace Catalog and DWP
🦋Familiarity in installing/patching BMC ITSM (ARS, AI, CMDB, ITSM, RKM, SLM) plus Smart IT and DWP & DWPC all v20.x and newer
🦋Familiarity in data configurations of BMC ITSM (ARS, AI, CMDB, ITSM, RKM, SLM) plus Smart IT and DWP & DWPC all v20.x and newer
🦋Familiarity in Smart Reporting install, configurations, and ability to make minor modifications
🦋Ability to review remedy workflow via dev-studio and troubleshoot performance issues
🦋Analyzing SOAP, REST, and atrium-integrator based integrations
🦋Familiarity in working with Operating system mainly Linux

Nice-to-Have Skills:

🦋Experience working with BMC support for creating tickets and providing log files
🦋Ability to run BMC utilities for post DB copy updates, foundation data loads
🦋Teamwork and communication skills
🦋Problem-solving abilities
🦋Accessible approach to work