Operations Clerk- Insurance/Banking

Are you detail-oriented and looking to contribute to a dynamic team? Apply Now!

Working with one of our top financial clients, this role calls for an Operations Clerk in Insurance/Banking. This position involves providing administrative support within a fast-paced environment, ensuring accurate processing of insurance-related tasks while maintaining excellent customer service. The role offers potential for career growth and the opportunity to work in a collaborative team setting.

Pay rate range (CAD): $17.60 – $24.87

Responsibilities

Sort, scan, and upload mail documents into the system, including counting and processing return mail
Handle daily administrative tasks such as posting cheque payments and managing premium billing issues
Assist with processing reversal/reject transactions from PAC and Visa platforms
Support claim processing and handle cancellation requests
Respond to customer inquiries via fax/mail and solve related issues efficiently
Maintain accurate records and ensure adherence to established procedures
Collaborate with internal teams and internal/external stakeholders as required
Conduct quality checks to ensure data accuracy and completeness
Participate in team meetings and training sessions
Desired Skill-Set

Excellent organizational and time management skills
Strong written and verbal communication abilities
Exceptional attention to detail and accuracy
Ability to work independently and within a team environment
Flexibility to adapt to shifting priorities and procedural changes
Proven experience handling high volumes of work
Adherence to established processes and details
Proficiency in Outlook and Microsoft Office
Nice to Have

Prior insurance or banking experience
Knowledge of Insurance systems such as CSC or Policy Admin
Familiarity with customer data management systems
Additional software skills relevant to insurance operations