Manager, Incident Response / Incident Management

Job Title: Manager, Incident Response / Incident Management
Location: Hybrid (1 day/week in office), Ontario, Canada
Employment Type: Contract → Permanent
Salary: $120K–$125K base + strong incentives (contract rate $60–$65/hr INC)
About the Role:
Lead a high-visibility incident response team protecting a large-scale technology environment. You’ll manage critical incidents across IT, eCommerce, store operations, and supply chain, driving resolution, communicating with senior leaders, and improving operational efficiency. This role starts as a contract (3–6 months) with a clear path to permanent full-time employment.
What You’ll Do:
Lead and mentor a team of 7–10 incident response and operations professionals
Own incident response strategy, escalation, communication, and post-incident analysis
Maintain and improve playbooks, protocols, and governance
Coordinate cross-functional teams during high-impact incidents
Track metrics, report to leadership, and continuously improve incident response maturity
Who You Are:
Experienced in incident management or IT operations (7+ years)
Strong people leader with excellent communication skills at all levels, including Directors and VPs
Calm under pressure, decisive, solution-oriented, and proactive
Familiar with ITSM frameworks and tools (ServiceNow, ITIL certifications preferred)
Retail or large enterprise experience preferred (Walmart, Loblaw, Canadian Tire, Costco, or similar environments)
Why You’ll Love This Role:
High-impact leadership position in a complex, large-scale IT environment
Clear path from contract to permanent employment
Competitive total rewards: base salary + incentives, RSUs, stock purchase plan
Hybrid work model with flexibility

Apply today if you’re ready to lead incident response in a fast-paced, enterprise IT environment! Send your resume to tinak@corgta.com