Major Incident Management

Role- Major Incident Management
Location-Remote- Canada
Hire Type: Contract
Email: shivam.agnihotri@tanishasystems.com
Note: Need someone from Canada only not USA.
Skills:
•            Lead the resolution of major incidents by coordinating with relevant teams to restore normal service operation as quickly as possible.
•            Act as the main point of contact during major incidents, ensuring effective communication with stakeholders and providing regular updates.
•            Ensure that all major incidents are logged, tracked, and managed according to the incident management process.
•            Take ownership of major incidents and coordinate the response efforts to ensure swift resolution.
•            Act as the primary point of contact during major incidents, providing leadership and direction to the incident response team.
•            Facilitate bridge calls and war rooms to drive the resolution process for major incidents.
•            Escalate incidents to appropriate teams and leadership as needed to ensure prompt resolution.
•            Coordinate with third-party vendors and service providers when their involvement is required.
•            Ensure all major incidents are documented comprehensively, including details of the incident, resolution steps, and lessons learned.
•            Develop and maintain incident management metrics and dashboards to monitor performance and identify areas for improvement.
•            Conduct post-incident reviews and root cause analysis to identify opportunities for process and system improvements.
•            Identify trends and recurring issues from major incidents and recommend proactive measures to prevent future occurrences.
•            Collaborate with problem management and other IT teams to implement preventive measures and improve overall incident management processes.
•            Develop and deliver training and awareness programs related to incident management best practices.