Level 2 System Administrator

THIS CONTRACT HAS A TBD START DATE AND GOES TILL END OF MARCH 2027
1 OPTION PERIOD OF 1 YEAR
LOCATION: ONSITE (VARIOUS LOCATIONS IN OTTAWA AREA)
LANGUAGE: BILINGUAL AND ENGLISH
CLEARANCE: SECRET (MUST HOLD BEFORE SUBMISSION)
REFERENCES: ALL PROJECTS REFERENCED

Experience:

🔥 Must have 5 years of experience in the last 10 years as System Administrator
🔥Must have a minimum of five (5) years of experience, within the last ten (10) years, assisting clients with MS365. This must include, at a minimum, Outlook, Word, Excel.
🔥Must have a minimum of five (5) years of experience, within the last ten (10) years, using remote administration and support tools, (example: taking control of the client’s desktop using Microsoft’s Remote Assistance, to assist clients with incidents and problems).
🔥Must have a minimum of three (3) years of experience, within the last six (6) years, assisting clients with Microsoft Teams, including chat and video
🔥Must have a minimum of five (5) years of experience, within the last ten (10) years, working with an incident/problem management tracking software (example: BMC Remedy Action Request System).
🔥Must have a minimum of five (5) years of experience, within the last ten (10) years, installing, upgrading and troubleshooting computer hardware (example: desktops, laptops, printers, etc.) in a large Microsoft Windows network environment, minimum of 2000 clients.
🔥Must have a minimum of five (5) years of experience, within the last ten (10) years, helping clients to resolve issues with Smartphones and Tablets’ (example: Blackberry, Android, Apple) configuration and troubleshooting.
🔥Must have experience coaching and advising clients in the use of video conferencing software and setup, including Microsoft Teams.
🔥Must have a minimum of three (3) years of experience, within the last seven (7) years supporting a Government of Canada Classified network, certified at a Secret Level or above. (Experience in supporting networks certified for processing Protected A or B Level data will not be accepted.)