Java Application Support Lead – AWS

Java Application Support Lead – AWS
remote Canada
Fulltime

Email: mohit@jconnectinc.com

Note:- looking for candidates those who are presently in Canada

Job Description:-
L1 & L2 Support: Minimum of 10+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).
Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools.
Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management.

Technical Expertise:
Deep understanding of cloud-native application support in AWS.
Expertise in application monitoring tools (e.g., AWS CloudWatch, Splunk, and Datadog).
Strong troubleshooting and RCA skills, especially in production environments.
Familiarity with common troubleshooting methodologies and tools for cloud infrastructure.
Proficiency in scripting or automation using tools like Python, Bash, YAML, and Terraform is a plus.
Understanding of Java: Ability to understand, troubleshoot, and diagnose issues in Java-based applications or platforms, especially in a cloud environment.

Problem-Solving & Troubleshooting:
Ability to effectively diagnose and resolve complex technical issues with cloud-based infrastructure and applications.
Analytical mindset with a strong ability to apply logical problem-solving skills under pressure.

Soft Skills:
Strong leadership and mentoring capabilities.
Excellent verbal and written communication skills for working with both technical and non-technical stakeholders.
Attention to detail and a proactive approach to identifying and solving problems.
A strong sense of ownership and accountability for the stability and reliability of production systems.