Intermediate COTS Business Analyst

Job Description

Intermediate COTS Business Analyst
Toronto, Ontario, Canada
3+ years of PR or Citizen (security clearance)

Requirements Gathering and Analysis
3 to 5 years experience only.
Experience in gathering, analyzing, and documenting user requirements.
Expertise in defining user stories, prototyping, and translating business needs into functional specifications.
Ability to conduct user research, develop personas, and create journey maps for enhanced user experience.
Leadership and Problem-Solving
Proven leadership in managing agile teams, and providing technical and business solutions direction.
Ability to collaborate on problem-solving during incidents, triaging issues, and ensuring swift resolution.
Expertise in balancing competing priorities and resolving complex problems in system design and functionality.
Communication Skills
Excellent verbal and written communication skills to liaise with clients, clarify business requirements, and explain technical solutions.
Experience preparing business cases, system documentation, and user manuals for diverse audiences.
Must-Have:
Proven experience in working within agile frameworks, with the ability to write and refine user stories, conduct sprint reviews, and manage product backlogs.
Experience conducting user research, developing personas, and creating journey maps to improve system usability and user experience.
Strong system analysis and design understanding, including experience working with web-based technologies, databases, and COTS applications like Cúram.
Experience working closely with technical teams to handle incident management and issue triaging, ensuring timely resolution.