Information Technology Project Coordinator

About the job
Project Coordinator – AI Adoption & User Enablement

Contribute to innovative AI adoption initiatives within the insurance sector in a fast-paced hybrid environment based in Toronto. This opportunity combines project coordination, user onboarding, documentation management, and collaboration with technology and analytics teams while working with modern tools such as Power BI, Microsoft 365, Jira, and Copilot.

What is in it for yo

u:Salaried: $40-44 per hou
r.Incorporated Business Rate: $47-52 per hou
r.4-month contract with the potential for permanent employmen
t.Full-time position: 37.50 hours per wee
k.Day schedule, 37.50 hours per wee
k.Enjoy the flexibility of hybrid wor
k. Responsibilitie

s: Keep the user guide and reference documentation current as the product evolv
es.Track dashboard changes and reflect updates in user-facing documentati
on.Maintain a clear change log so users can identify new updates and featur
es.Monitor dashboard changes and validate that documentation updates are completed accurate
ly.Onboard new users to the AI adoption dashboa
rd.Build, refresh, and maintain enablement materials, including quick-start guides, walkthroughs, and FA
Qs.Respond to first-line user questions and escalate complex issues to the Program Manager and technical te
am.Create and maintain a user distribution list for documentation distribution, events, and updat
es.Manage incoming questions, requests, and feedback across email, Microsoft Teams, and feedback channe
ls.Triage requests by urgency and category, route them to the appropriate owner, and follow up with requeste
rs.Identify recurring themes and friction points to support roadmap and enablement prioriti
es.Create Jira stories based on trending user feedba
ck.Maintain recurring operational processes, including cadence meetings, communications, and reporting cycl
es.Support the product owner with ad hoc AI adoption initiativ
es.Establish and improve meeting cadences and track action items within the first 30 da
ys.Maintain a complete and refined product backlog with requirements for the next six mont
hs.Establish onboarding and enablement processes for new use
rs.Ensure user guides and reference documentation remain current with released product chang
es.Maintain intake processes for questions and issue queues according to agreed service leve
ls.Report recurring questions, issues, and feedback themes on a monthly bas
is. What you will need to succ

eed:Bachelor’s degree in a technical or business-related fi
eld.4 years of experience in complex project environments, operations, customer success, or enablement roles, ideally within technology or analytics te
ams.Previous project coordination experie
nce.Exposure to AI, GenAI adoption, change management, or developer enablement progr
ams.Familiarity with measurement, metrics, and analytics dashboards such as Power BI from an end-user or administrative perspect
ive.Working proficiency with Microsoft 365, including Teams, Outlook, SharePoint, Excel, PowerPoint, and Copi
lot.AI knowledge and inter
est.Strong written communication skills with the ability to produce clear and accurate user-facing documentat
ion.Proven ability to manage a multi-channel intake queue and maintain visibility on commitme
nts.Excellent customer service ski
lls.Ability to work effectively in a team environm
ent.Highly organized, self-directed, and comfortable operating in ambigu
ity. Why Recruit Ac

tion?Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be conta

cted. # MFCJP00

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