HR Generalist

About the job
Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

| Who we are

We are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.

Payments Canada — Where Our Country Connects

Payments Canada — Who we are

| Our culture

With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and safer for Canada? Join us today!

You need to work here if

You love working with passionate, ambitious and collaborative colleagues.
You want to be challenged and lead unique initiatives.
You want to grow, develop and become a subject matter expert in your field.
You want your work to make an impact in your community and country.

Come and join us — where payments meet purpose!

| What we are looking for

Responsibilities

This is an exciting HR Generalist opportunity! You will lead operational activities for a variety of People Operations programs. You will lend support to other internal teams, providing you with growth and internal advancement opportunities. Responsibilities include but are not limited to:

compensation, recruitment support (creating job postings, screening candidates, scheduling interviews, completing reference checks), Student recruitment, Audit preparation/support and support for additional HR projects as needed.

This is a temporary position for a 12-month term.

| A day in the life

Your responsibilities as the HR Generalist will include but not limited to:

Recruitment Support

Lead end-to-end recruitment for junior to intermediate-level roles, including job postings, screening, interviewing, and additional support.
Partner with hiring leaders to understand role requirements, support interview processes, and ensure a positive candidate experience.
Represent Payments Canada at networking, industry, and recruitment events to promote employer brand and support talent attraction efforts.
Support the Recruitment Manager in the creation, review, and maintenance of recruitment documents, including job descriptions, interview guides, and process documentation.
Support the onboarding process for new hires to ensure due diligence is completed in a timely manner to comply with legislation and procedures and create a position onboarding experience.

Process Improvements

Responsible for making continuous process improvements, identifying efficiencies and creating process documents/frameworks with the goal of streamlining the process while maximizing efficiencies and employee experience.
Continuously review and optimize the onboarding process and implement improvements in partnership with team members and other key stakeholders as it pertains to systems and processes.

Special Project and Audit Support.

Provide project/special assignment support, gather information, conduct research, and assemble pertinent materials, as required.
Work with the internal audit team to prepare and review multiple audit projects; reconcile and provide supporting documentations for audit and compliance requirements.
Provide data and reporting to validate benefits billing and support regular reviews.

Total Rewards

Act as the main point of contact for all employee questions and work closely with vendors to resolve employee issues and inquiries.
Initiate and implement all benefits, pension enrolments, departures and changes.
Responsible for coordinating, administering and improving employee recognition and service award programs.

| What you need to be successful

Diploma in Human Resources Management or Undergraduate degree in Human Resources, Business, Organizational Development, or a related field.
Minimum of five (5) years’ progressive experience working in Human Resources, with demonstrated experience in a generalist position, including benefits/leaves coordination, employee life-cycle services, recruitment and collaboration with internal stakeholders.
Possesses sound foundational knowledge of applicable HR functions and related policies, procedures and legislation.
Demonstrates strong ability to provide accurate and timely HR support to various lines of business within the organization.
Possess comprehensive expertise in key HR areas such as recruitment, compensation, total rewards, performance management, and talent management.
Demonstrated experience and proven ability to handle sensitive and confidential information with the highest level of discretion and professionalism.
Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.

| You will really stand out with

Experience in the Payments Industry or Financial Services sector is considered an asset.
Demonstrated continuous learning within most HR areas, CHRP/CHRL designation is considered an asset.

| Salary range

Based on qualifications and experience: $78,031 to $97,539.00.

Please submit your application by July 10, 2025.

| What’s in it for you?

Flexible, hybrid (remote/office) environment.
Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
26 weeks of paid maternity and parental leave top-up.
Rewards and recognition program.
Access to office gym facilities.
Internal and external professional development opportunities.
Fun team and organizational events.
Monthly all staff forums led by our Executive Leadership Team.

| Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.