Data Center Operations Analyst

Are you collaborative, innovative, and enjoy visionary thinking? Are you a self-motivated individual who is hardworking with proven work history? Are you forward forward-thinking, creative individual who willingly takes ownership of complex and challenging initiatives? Then, Apply Now!

Working with one of the top financial clients, this role calls for a Data Center Operations Analyst who will work under minimal supervision on data center management, maintenance, installations and decommissioning, performance, and incident management, as well as technical support activities.

Responsibilities:

Lead strategic technology initiatives, build, and maintain key elements of the firm’s enterprise infrastructure and associated project portfolio.
Provide leadership for the delivery of 24/7 service operations and KPI compliance and audit. Establish and maintain metrics, key performance indicators, and service level agreements to continually improve the DC’s performance.
Manage remote sites as well as schedule/monitor work performed by third-party vendors.
Business Continuity Plan Management, assuring our BCP documentation is current and approved by management.
Attend meetings to capture business requirements for DC Capacity planning and workflow management. Maintaining corporate databases and ensuring compliance with internal and external audit regulations.
Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.
Promptly schedule equipment installs and cabling requests, and engage partners. Plan parallel work streams when possible.
Partner closely with stakeholders to improve production environment stability.
Leads the support of the Data Center infrastructure
Reviews, participates, and implements procedures.
Research industry standards, best practices and new innovations in technology and make recommendations.
Provide quality service and solutions consistent with objectives and client requirements.
Effectively handle incident management for outages.
Ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution.
Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.
Proficient with fluke testers and fibre testers, and scanners
Knowledge of interrelated power, space, and cooling as it relates to Data Centers
Desired Skill Set:

3 years of experience with Fibre/copper Infrastructure
3 years of expertise in fibre testing tools
3 years of experience with Hardware Installation
3 years of Power/ cooling data centre knowledge
3 years of experience in DCIM
3 years of hands-on experience with the ServiceNow ticketing system