Customer Service – Payments

Are you ready to support global payments operations and enhance your career? Apply Now!

Working with one of our top financial clients, this role calls for a Customer Service – Payments. This position offers a key support function within a collaborative team responsible for ensuring the accurate and timely settlement of international financial transactions. The role provides flexible remote working, growth opportunities, and the potential to transition into a full-time employee, based on business needs and performance.

Pay rate range (CAD): $17.60/hr – $27.54/hr

Responsibilities

Support operational processes for settlement of Security, Derivative, Foreign Exchange, and Money Market transactions globally
Manage pre- and post-settlement activities such as account opening, confirmation, cash management, margin, and collateralization
Provide specialized support in Asset Servicing, Correspondent Banking Services, and Wire Payment Operations
Ensure compliance with regulatory reporting and documentation requirements
Gather, analyze, and format data into reports, dashboards, and ad-hoc analyses
Support change management initiatives and contribute to process and system improvements
Resolve transaction discrepancies and escalated issues promptly and effectively
Communicate directly with clients and internal stakeholders to address inquiries and maintain strong relationships
Contribute to the development and delivery of training tools and materials
Participate in cross-functional projects and process development activities
Support operational integrity by understanding and applying regulatory standards
Handle escalations and complex tasks within established policies and procedures
Desired Skill-Set

2+ years of experience with payment systems or related financial operations
Proficiency with MS Office suite, especially Excel
Strong communication and interpersonal skills
Ability to work effectively within a team environment
Attention to detail and problem-solving capabilities
Nice to Have

Previous banking industry experience
Knowledge of payment processing beyond core functions