Customer Service – Junior

About the job
Please send your resume at mounika.karnati@amyantek.com if you are interested in this 6month contract role. Please feel free to forward if you are not interested . This is with Govt of Alberta.

Information Officer – Junior (GOAPRDJP00000554)- 7 positions

ROOM 589 – 9515 – 107 ST

Edmonton

Alberta

CAN

T5K 2C3

Must have:

High School Diploma/GED.

Demonstrated experience with MS office suite (Excel, Word, PowerPoint, Outlook)

Experience working in a role that demonstrates customer service skills with clients, either in

person or call Centre: Answer phone calls, responding to email enquiries, provide applicants and

the public with the appropriate documents and refer callers to the appropriate areas, and forward email packages.

Nice to have:

Work experience creating and using advanced Excel skills such as Pivot table, VLOOKUP etc.

Experience using Microsoft SharePoint.

Experience with ServiceNow platform

Experience with using CXone

Description:

An Information Officer is primarily responsible for providing courteous, timely and accurate information, along with advice to callers regarding different programs via phone call and email. These calls and emails come from Albertans seeking information, problem resolution, guidance, and referrals to other government departments and outside agencies as required on multiple lines of business.

-Ensure client’s understanding of requirements and information, to empower the client to achieve their objective, if possible.

-Maintain professional decorum when dealing with a variety of caller issues, behaviors, and conduct.Provide appropriate referrals to municipal, provincial, or federal government departments, agencies, associations, registries, courts, law enforcement bodies and legal counsel when the call does not pertain to the program areas assigned mandate or responsibilities.

-Log client contacts in ServiceNow for statistical and reporting purposes.

-Due to the ever-changing environment the Information Officer is responsible for anticipating program changes consistently and reacting with agility in a change heavy environment.

Additional Information for suppliers:

Per worker model below this is a Onsite role.

Working Hours/location:

• Standard Hours of work are 8:15 to 4:30 with a 1 hr lunch break Alberta time, Monday through Friday excluding holidays observed by the province.

• The Information Officer is required to be flexible and available for the potential of 24/7 shift work. This includes and is not limited to days, evenings, weekends, provincial/federal holidays, and overnight shifts.

• Location: Terrace Building (Onsite role)

Incumbency:

• Net new role