Customer Service Clerk

About the job
Contract Duration: 9 month contract, with strong potential for renewal

Location: Downtown Toronto (Full time in office)

Must Have: Customer Service experience

Rate: $28.00 per hour

Must be available to start ASAP

Job Summary:

We are seeking a proactive and detail-oriented Customer Service Clerk to manage customer inquiries, complaints, and feedback across multiple channels. This role involves handling case tickets generated from phone calls, emails, websites, and social media platforms (including X), ensuring timely and professional responses. The ideal candidate is a fast learner with strong communication skills and a commitment to delivering exceptional service.

Key Responsibilities:

Respond to customer complaints, questions, and feedback via phone, email, websites, and social media
Manage and resolve case tickets using our internal case management system
Maintain professionalism and empathy in all customer interactions
Ensure timely follow-up and resolution of customer issues
Adapt quickly to changing volumes and seasonal demand (100–150 cases/day)
Document interactions and resolutions accurately and thoroughly
Collaborate with internal teams to escalate and resolve complex issues

Qualifications:

Proven experience in customer service or support roles
Strong verbal and written communication skills
Ability to learn quickly and adapt to new systems and processes
Professional demeanor and strong work ethic
Comfortable working in a fast-paced, high-volume environment
Familiarity with social media platforms and digital communication tools is an asset