Customer Segments Marketing Lead – Retail Banking

If you share a passion for performance, a growth mindset with versatile skills, and approach everything with the highest integrity, here’s an opportunity.

Working with one of the top financial clients, this role calls for a Customer Segments Marketing Lead – Retail Banking who will be responsible for supporting programs related to the New to Canada customer segment, as well as working with cross-functional partners to implement new initiatives and enhancements to New to Canada programs.

Responsibilities:

Execute on and resolve customer inquiries and escalations from various teams related to New to Canada customer accounts
Perform impact assessment for a new regulatory, policy or process requirement impacting New to Canada programs, create detailed change management plans and workback schedules, get alignment from cross-functional partners and oversee execution
Develop and maintain program dashboards and update monthly metrics and management reporting
Update external and/or internal program documents
Work with Digital teams to create detailed requirements and perform UAT
Desired Skill Set:

5+ years in the Retail Banking industry in areas such as Product, Operations, Branch or Customer Service
Understanding of retail banking products and business processes
Quantitative skills with the ability to analyze issues, consolidate learning to develop strategies, and deploy tactics
Analytical skills and strong attention to detail
Experience of leading cross-functional initiatives
Bachelor’s Degree