Business Process Re-engineering / Change Consultant

Now Hiring: Business Process Re-engineering / Change Consultant
📍 Remote | Must be in Canada
🗓 Contract: 6 months | High chance of extension
⏰ Apply by: Dec 8, 2025

Mandatory Requirements
✅ Experience designing SAM processes using ServiceNow ITSM
✅ Minimum 2 ServiceNow ITSM asset projects in the last 36 months

Desired Experience
⭐ ITSM workflow configuration for asset governance
⭐ Process documentation & governance artifacts
⭐ Data migration & normalization into ServiceNow
⭐ Gap analysis & business case development for SAM Pro

Core Skills
🛠 ServiceNow ITSM (Request, Change, CMDB)
🛠 ITIL-based workflow design
🛠 CMDB data modeling, dashboards & KPIs
🛠 Governance documentation & runbooks
🛠 Data cleansing, mapping & migration
🛠 Stakeholder training & adoption
🛠 ROI & cost-benefit analysis for SAM Pro