Business Consultant – Intermediate

Business Consultant – Intermediate
Hybrid | Edmonton, Alberta, Canada (Open to Canadian Contractors)
Contract | $40.00 – $75.00 per hour

Overview
We are seeking an Intermediate Business Consultant to support a major Infrastructure Modernization initiative within a public sector environment.

Project Scope
Project 1: Operations Services Transformation
Support Court Technology Services in modernizing infrastructure and service delivery, including:
Server, storage, and network services
Desktop and end-user services
Audio-visual services
Service desk operations
Workstreams include:
Operations & Service Transformation
Data Centre Modernization & Hybrid Cloud Strategy
Disaster Recovery, Resiliency & Business Continuity

Key Responsibilities
1. Operations & Service Transformation
Assess current IT operations and service delivery practices
Define and document end-to-end IT services and service catalogue
Design ITIL-aligned processes (Incident, Change, Service Design, etc.)
Support organizational design, roles, and job descriptions
Develop and execute change management and communications plans
Support alignment with service management tools (e.g., ServiceNow)
2. Data Centre Modernization & Hybrid Cloud
Lead development of a hybrid cloud strategy (on-prem + AWS/Azure)
Facilitate options analysis and modernization decisions
Deliver:
Multi-year strategic roadmap
Tactical execution plan
Collaborate with architects on requirements and logical designs
3. Disaster Recovery, Resiliency & Business Continuity
Define RTO/RPO requirements with stakeholders
Design DR and resiliency architectures
Develop runbooks, recovery procedures, and test plans
Coordinate and document DR exercises and outcomes
Develop or enhance business continuity frameworks

Governance & Executive Support
Prepare executive presentations, briefings, and decision documents
Support risk, issue, and governance processes
Develop business cases and recommendations
Facilitate workshops and stakeholder engagement sessions
Expected Outcomes
Approved infrastructure and data centre modernization strategy
Defined and documented service catalogue
ITIL-aligned operating model and processes
Documented RTO/RPOs and tested DR plans
Executable DR runbooks and test results
Clear implementation roadmap and executive-approved recommendations

Qualifications & Experience
Experience delivering infrastructure modernization and service transformation initiatives
Strong knowledge of ITIL-based service design and operations
Experience with hybrid cloud environments (AWS, Azure)
Proven experience in disaster recovery and business continuity planning
Excellent facilitation, documentation, and communication skills
Public sector or justice/courts experience is considered an asset

Apply
Please send your resume to jim.nickolson@noramtec.com
Only candidates selected to move forward in the recruitment process will be contacted.