Business Analyst – Senior

💼Role: Business Analyst – Senior
📍Location: Toronto, Ontario (must be local)
💼Duration: 12+Months
Rate – Cad $75/HR

Job Description:
·        Proven experience in working within agile frameworks, with the ability to write and refine user stories, conduct sprint reviews, and manage product backlogs.
·        Experience conducting user research, developing personas, and creating journey maps to improve system usability and user experience.
·        Strong understanding of system analysis and design, including experience working with web-based technologies, databases, and COTS applications like Cúram.
·        Experience in working closely with technical teams to handle incident management and issue triaging, ensuring timely resolution.

·        Ability to demonstrate leadership skills in guiding cross-functional teams through requirement gathering, stakeholder management, and facilitating workshops to ensure alignment and successful project outcomes.
·        Perform system analysis, design, testing, and implementation of applications, ensuring alignment with strategy and standards.
·        Define and manage user stories, participate in sprint planning, backlog refinement, and ensure that business needs are reflected in technical solutions.
·        Conduct user research and develop personas to understand user needs, and create journey maps to improve service delivery and customer experience.
·        Analyze user requirements and coordinate with stakeholders to generate prototypes for user consultation. Translate business needs into detailed functional specifications and user stories.
·        Collaborate with technical teams to manage incidents, triage issues, and ensure prompt resolution while keeping stakeholders informed of progress.
·        Consult with clients on changes/modifications, recommend system enhancements, and assist in the development of training plans.
·        Prepare system documentation, user manuals, and other relevant materials to support system implementation and maintenance.
·        Assist in planning application development activities, providing direction and support to ensure that deliverables meet business and technical standards.

Please contact “Sikkandhar Basha” at “basha@zortechsolutions.ca”