Business Analyst (Business)

About the job
Job ID: 202587

Required Travel : No Travel

Managerial – No

Location: Canada-ON, Toronto, Richmond St. (AM)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

In one sentence

Understand the business needs of the customer and assess the impact of those needs in order to communicate and implement the recommended efficient solutions.

What will your job look like?

Elicit, analyze, and document business requirements from internal stakeholders and external telecom customers.
Translate requirements into detailed functional specifications, user stories, use cases, and process flows.
Collaborate with solution architects, product owners, development teams, and techincal analystr to ensure functional alignment and delivery readiness.
Lead workshops and requirement-gathering sessions with business users, customer SMEs, and technical teams.
Support in gap analysis, impact assessments, and feasibility studies for change requests and new initiatives.
Support end-to-end solution lifecycle: from conceptualization and documentation to testing and production rollout.
Act as a functional SME, providing ongoing support during design, development, testing, and go-live phases.
Ensure traceability of requirements and solution provided following Amdocs’ delivery methodology and best practices.
Review deliverables such as test plans, training materials, and solution document to ensure business alignment.

All you need is…

Degree in Computer Science or Industrial Engineering & Management – Information System.
Customer-facing experience – ability to communicate the Amdocs solution using various methods (presentations, demos, and so on).
Wide knowledge of relevant products and E2E Business process.
Knowledge of the telecom industry and Amdocs business processes (ETOM, ASOM).
Experience in managing a team in cross-Amdocs domain solutions.

Why You Will Love This Job

Use your outstanding business analysis skills to make a significant impact on leading solutions that produce the most efficient product solutions.
Be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development!
You will have the opportunity to work in multinational environment for the global market leader in its field.
We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce