BSA IVR + Contact Center

We are hiring for below role in Canada // Contract . Please share a copy of your resume at Sneha.Mohan@Tekishub.com . if you are interested or have any reference.

Role: BSA IVR + Contact Center
Location: Toronto, ON
Permanent / fulltime role

Key Responsibilities:
Business System Analyst with IVR and Contact Center knowledge
Technical – Java API and Data Management understanding.
Strong understanding of IVR technologies (e.g., Genesys Cloud, Cisco IVR, NICE, Amazon Connect).
Experience with integration with contact center systems and Call flows
Proficiency in process mapping, requirements gathering, and stakeholder management.
Familiarity with tools such as JIRA, Confluence, and MS Visio.
Excellent communication and documentation skills.

Note: We do not sponser any visa. Candidate who have valid work authorization in Canada are eligible for these roles.