Bilingual Helpdesk Analyst

Job Description

JOB OVERVIEW:

Title:Bilingual Helpdesk Analyst (French/English)

Location: Toronto, ON

Structure: Hybrid – In office – 1 day per week

Contract Length: 12 months

Pay Rate: $21-$24 per hour T4 or $25-$29 per hour INC (Incorporated)

Typical Day in Role:

– Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower – high complexity level

– Troubleshooting customer concerns over inbound phone calls

– Enter commands and observe system functioning to verify correct operations and detect errors.

– Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

– Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves:

• Fluent English/French- Mandatory (no exceptions, bilingual and fluency in both required) –

• 1-2 Years Customer Service Experience

• 1-3 years of browser troubleshooting practices

• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

Nice to Have

– Previous Help Desk or Contact Center experience

-Technical Help Desk Experience