Bilingual Help Desk Agents (French & English)

long term Contract // Canada (Remote). Please share resumes to charandeep.singh@peopleintegra.com.

Job Title: Bilingual Help Desk Agents (French & English)
Location: Canada (Remote)
Contract (12+ months)

Job Description:

Day to Day job Duties:
Manage inbound requests for support via multiple channels including: Chat, Telephone, Automated Email, Portal Generated requests.
Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
Answers the help desk line and responds to users’ requests regarding computer systems.
Acknowledges receipt of all user requests within defined service levels.
Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
Manage inbound requests for support via multiple channels including: Chat, Telephone, Automated Email, Portal Generated requests.
Maintains user information and documentation.
Participates in ensuring that client requests via the ticketing system are managed to closure.
Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
Answers the help desk line and responds to users’ requests regarding computer systems.
Acknowledges receipt of all user requests within defined service levels.
Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
Maintains user information and documentation.
Participates in ensuring that client requests via the ticketing system are managed to closure

Basic Qualifications:
Must be fluent in French Canadian and English language
Strong telephone etiquette skills
Ability to develop business relationships and communicate effectively with the user community.
Basic trouble shooting skills.
Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment