Bilingual Customer Support Representative

Job Description

Bilingual Customer Support Representative (English & Spanish) – 100% Remote (Canada)**
*Flexible Hours (Monday – Sunday, 24/7)*

💼 **Salary:** $47,814/year ($24.52/hr for a 37.5-hour work week)
📍 **Location:** Remote within Canada (all provinces except Quebec due to tax regulations)
📑 **Work Permit Eligibility:** Accepting candidates on work permits (language proficiency in English and Spanish required; at least one year left on permit)

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### About the Role
We are seeking a **dedicated and flexible Bilingual Customer Support Representative** fluent in **English and Spanish** to join our remote team. This position is open to candidates across Canada (excluding Quebec) and offers the chance to connect with customers from the comfort of your home. As part of our 24/7 support team, you’ll be providing top-tier assistance, helping to resolve issues, and ensuring an exceptional customer experience.

### What We Offer
– **100% Remote Position:** Enjoy the flexibility of working from home within Canada, with only occasional office visits once per quarter for training or events (expenses paid for travel and accommodations, if required).
– **Competitive Salary & Shift Flexibility:** Earn a stable salary with opportunities for shift preferences based on quarterly performance and team needs.

### Key Responsibilities
– Respond to customer inquiries via phone, email, and chat, providing timely and effective support for our English and Spanish-speaking clients.
– Troubleshoot and resolve technical issues with products and services.
– Document customer interactions and feedback to help improve service.
– Collaborate with internal teams to escalate issues and provide comprehensive solutions.
– Contribute to a high-performing team environment by consistently meeting key performance targets.