Bilingual Collections Specialist

Job Description

About the job
Role: Bilingual Collections Specialist (French and English)

Contract: 6 Months to Permanent

Working model: Hybrid (2 days in office and 3 from home)

We are looking for a Bilingual Collections Specialist for one of our clients. This role is responsible for resolving outstanding accounts from existing customers, resolving billing problems and reducing delinquencies.

Please share your updated resume at Mankirat.Kaur@hays.com

What you’ll do:

Negotiate payment of debts in accordance with client and company guidelines.Reduce aging and balance delinquencies.Conduct skip tracing.Coordinate outbound collection letters.Suggest improvements on operational processes and establish best practices.Produce reports, analyze data, identify trends, and provide recommendations.Identify and escalate risks as well as potential fraud.Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications.Support the collections team and management on all objectives.

What you’ll need to succeed:

Minimum of 1 year of experience as a proven collections expert in a banking or agency setting.Excellent written and oral communication.Fluency in English and French.Strong understanding of consumer credit (secured and unsecured).Excellent collections, skip tracing, and negotiation skills.Proven track record of curing difficult accounts.Excellent customer service skills and de-escalation abilities.Thorough understanding of all privacy and collection laws.Repossession and PPSA experience are an asset.Proficient in Word, Excel, PPT, Google solutions – Chrome, Docs, Mail, Calendar, etc.Salesforce experience will be considered an asset.Availability to work Saturdays on a rotating schedule