Bilingual Collections Administrator

About the job
Position: Bilingual (French and English) Collections Administrator

Location: Mississauga, ON

Rate: $25.00 per hour

Length of Contract: 6 month contract with potential extension/ permanent

Hours: 9am – 5pm (hours vary)

Description:

• Handling department’s email inbox. Responding to the emails and providing the information required by the internal and external customers

• Preparing disconnect letters for delinquent accounts and sending them to the customers by registered mail

• Contacting the customers to ensure the invoices were received and confirming the payment process

• Completing admin and any other forms requested by the customer

• Conducting collections calls for due accounts as assigned.

• Managing large amount of incoming phone calls and follow up with customer

• Helping set up account on pre-authorized payment by calling the customers

• Contacting all customers with PAP rejects to update their payment informations

• Any other collections duties as assigned

Qualifications:

• Post-Secondary Education with Business Administration or a related discipline.

• Minimum of 2+ years previous collections experience

• Fluent French and English

• High proficiency in Excel

• Excellent communication, interpersonal, and presentation skills

• Must possess strong analytical skills and sound business judgment

• Self-direction and organization skills critical to achieving month-end reporting deadlines