Application Business Analyst, IT

About the job
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process.

We are hiring an Application Business Analyst, IT

Reporting To

Manager, IT Business Analysis

Full-Time/Part- Time

Full-time

Posting Date

April 29, 2025

Closing Date

May 16, 2025

Hours Of Work

8:30 a.m. – 5:00 p.m.

Grade

Office Location:

8.4

Toronto, ON

Great location! Steps away from the main public transit station

What We Offer

Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment

The Opportunity

Reporting to the Senior Manager of the Business Analysis Community of Practice, within the IT Department, the Application Business Analyst provides support to the Product Owners by analyzing requirements and ensuring that when the change requests are entered into the ALM system that the potential gap and impact of the change from the “current state” has been broken out and clarified. The Application Business Analyst will assist with the administration of processes, reporting, investigation and analysis, design, development and testing requirements for projects, products and any related system updates with low-to-medium complexity. In the BA Community of Practice, the incumbent is an active participant in supporting the execution of “Self-Directed” programs designed for the betterment of the Business Analysis Playbook by sharing ideas, options and identifying opportunities for efficiency improvements at all levels.

How You Will Contribute

Deliver on the Gap and Impact assessment between Current State and Future State of business requirements and development of technical business requirements to create change requests in the ALM systemRecommends controls by identifying problems, writing improved procedures.Assists in defining project requirements through analysis and participation in related planning activitiesMonitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.Maintains system protocols by writing and updating procedures and tracking requirement changesProvides references for QA and developers by writing and maintaining requirements and documentation of changesUses tools such as MS SQL and Optimus queries to extract data analytics to support requirements gathering as well as internal research for projects and initiativesProactively engage impacted lines of business and stakeholders and ensure the required level of approvals are obtained to support deliveryAdhere to policies/procedures to ensure AML requirements are met, when applicablePromotes completion of Requirements Traceability MatrixComplete other duties as assigned by the Manager, Product Owners and more senior Business Analysts

The Experience You Need

Skills and Attributes:

Foster practical understanding of business analysis professionStrong verbal and written communication skills with the ability to interact with diverse groups, management levels and subject matter expertsDetail-oriented with high degree of accuracy and strong organizational skillsExperience in financial services systems and processes would be considered an assetAbility to facilitate business meetings and application design sessionsAbility to create clear documentation and explain complex process flows.Solid ability to interpret customer / business needs and translate them into application and operational requirements as well as effectively explain them to internal and external contacts or groupsStrong analytical (critical thinking) and problem-solving skills (trouble shooting)Ability to work in a dynamic environment blending both new and older technologiesAbility to self-learn and take the initiative to learn the required skillsProven ability to support and deliver on multiple tasks or activities as well as adjust accordingly when there’s a change in urgencyAbility to self-motivate, prioritize and meet deadlines in a seamless execution whether on-site or remoteHighly resourceful with a proactive / go-getter attitude

Education/Certification/Experience Requirements

Completed post-secondary education in a related field and / or 1-2 years equivalent experience requiredPractical experience with Software Development Lifecycle (SDLC) delivery specifically in agile, scrum methodologies1-2 years’ experience with First National systems and practices an asset.Practical experience with modelling tools like MS VisioPractical experience with Analytical tools like MSQL and MS Power BIStrong analytical, logical and business knowledge

Working Environment And Physical Demands Analysis

Office environmentPeriods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.e. using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive CompensationComprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)Hybrid working environment (2-3 days in office)Extensive training programs to set our employees up for successModern office environment conducive to collaborationSupportive teamwork cultureOpportunities to give back to the communities and work through events focused on a variety of charitiesOngoing social events throughout the year

The Team You’ll Join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.