𝗛𝗲𝗹𝗽𝗗𝗲𝘀𝗸 -𝗧𝗲𝗰𝗵 𝗦𝘂𝗽𝗽𝗼𝗿𝘁

Job Description

𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝗳𝗼𝗿 𝗮 𝗛𝗲𝗹𝗽𝗗𝗲𝘀𝗸 -𝗧𝗲𝗰𝗵 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗕𝗶𝗹𝗹𝗶𝗻𝗴𝘂𝗮𝗹 – 𝗙𝗿𝗲𝗻𝗰𝗵 + 𝗘𝗻𝗴𝗹𝗶𝘀𝗵) 𝗳𝗼𝗿 𝗼𝘂𝗿 𝗰𝗹𝗶𝗲𝗻𝘁.
𝑨𝒄𝒄𝒆𝒑𝒕𝒊𝒏𝒈 𝒂𝒑𝒑𝒍𝒊𝒄𝒂𝒏𝒕𝒔 𝒘𝒊𝒕𝒉 𝒗𝒂𝒍𝒊𝒅 𝑪𝒂𝒏𝒂𝒅𝒊𝒂𝒏 𝒘𝒐𝒓𝒌 𝒗𝒊𝒔𝒂 𝒐𝒏𝒍𝒚.

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻 𝗔𝗱𝗱𝗿𝗲𝘀𝘀: 𝗦𝗰𝗮𝗿𝗯𝗼𝗿𝗼𝘂𝗴𝗵,𝗢𝗡 – 𝟮 𝘄𝗲𝗲𝗸𝘀 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗼𝗻𝘀𝗶𝘁𝗲 𝗮𝗻𝗱 𝘁𝗵𝗲𝗻 𝗛𝘆𝗯𝗿𝗶𝗱 𝘄𝗼𝗿𝗸 𝗺𝗼𝗱𝗲𝗹 (𝟰 𝗱𝗮𝘆𝘀 𝗼𝗻𝘀𝗶𝘁𝗲 𝗽𝗲𝗿 𝗺𝗼𝗻𝘁𝗵)
𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗗𝘂𝗿𝗮𝘁𝗶𝗼𝗻: 𝟭 𝘆𝗲𝗮𝗿
𝗣𝗼𝘀𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗼𝗳 𝗲𝘅𝘁𝗲𝗻𝘀𝗶𝗼𝗻: 𝗬𝗲𝘀
𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝘁𝗼 𝗙𝗧𝗘: 𝗕𝗮𝘀𝗲𝗱 𝗼𝗻 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 + 𝘃𝗮𝗰𝗮𝗻𝗰𝘆
𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗲 𝗛𝗼𝘂𝗿𝘀: 𝗠𝗼𝗻𝗱𝗮𝘆 𝗙𝗿𝗶𝗱𝗮𝘆 – 𝗘𝗶𝘁𝗵𝗲𝗿 𝟵:𝟯𝟬 𝗮𝗺 𝟱:𝟯𝟬 𝗽𝗺, 𝟭𝟬:𝟯𝟬-𝟲:𝟯𝟬 𝗽𝗺 𝗼𝗿 𝟭𝟭 𝗮𝗺 – 𝟳 𝗽𝗺. 𝗟𝗮𝘁𝗲 𝘀𝗵𝗶𝗳𝘁 𝗿𝗼𝘁𝗮𝘁𝗶𝗼𝗻 (𝟭𝟮 𝗽𝗺 – 𝟴 𝗽𝗺) 𝗲𝘃𝗲𝗿𝘆 𝟲 𝘄𝗲𝗲𝗸𝘀 𝗼𝗿 𝘀𝗼.
𝗥𝗮𝘁𝗲: $𝟮𝟲/𝗵𝗿 (𝗧𝟰𝗔/𝗜𝗻𝗰.)

Candidate Requirements/Must Have Skills:
1) Fluent English/French- Mandatory (no exceptions, bilingual and fluency in both required)
2) 2+ Years Customer Service Experience
3) 1-3 years of browser troubleshooting practices
4) Demonstrated knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

Nice to Have
1) Previous Help Desk or Contact Center experience
2) Technical Help Desk Experience