Project Coordinator
Job Description
About the job
PRIMARY FUNCTION:
Own the order to cash cycle for single phase and three-phase Uninterruptable Power Supply (UPS) products and projects. Act as the single point of contact for customers post order to ensure a superb customer experience that results in repeat business. Coordinate with internal resources (Sales, Application Engineering, Finance, Logistics, Service) to accurately maintain project files.
ESSENTIAL FUNCTIONS:
Works closely with inside sales personnel, application engineering, channel and regional managers to book orders and transition customers from sales to post-order support.Communicates directly with the outside sales, independent sales agencies, distributors, contractors, engineers and end users to ensure spec drawings, sign offs, releases and deliveries are maintained as needed.Builds and maintains excellent working relationships with sales agencies and distributors. Advises customers on use and application of standard products and refers more technical inquiries to appropriate personnel. Accurately processes all customer Orders (received via phone, fax or electronically from manufacturers’ reps, distributors, OEM’s & internal sales personnel), Return Material Authorizations and credit requests.Coordinates and communicates effectively with Purchasing, marketing, engineering, field sales, and other internal departments to ensure accurate, on-time delivery of project commitments.Provides input and changes to finance for revenue and margin forecast.Responsible for ensuring issues are escalated to managers for prompt investigation and action as required.Communicates and submits in a timely manner, purchase requisitions to purchasing. Provides supporting documentation (quotes, emails) for non- standard product, pre-ordered product and maintain stocked single phase product levels.Works with Project Management and Service to complete factory testing, Canadian Standards Association (CSA) requirements, fulfill all project documentation requirements such as Operation and Maintenance Manuals, Spare Parts Lists and As-Built drawings in a timely manner.Responds promptly to requests for quote, pricing adders/deducts for product changes. Manages multiple project orders and prioritize time and tasks effectively to serve Eaton’s customers.
Basic Qualifications:
Minimum of 2 years of experience in customer service or call centre environment.University degree or college diploma from an accredited institution.Must be legally eligible to work in Canada without company sponsorship now and in the future.
Preferred:
Minimum of 2 years in a Project Management discipline.Engineering Technology Diploma or a University Degree in Engineering from an accredited institution.
Position Criteria:
Strong computer skills with Excel, Word, PowerPoint, Outlook, and the Internet.Candidate may be required to work flex hours to accommodate national requirements.Ability to leverage internal resources to promote customer solutions.Exceptional written and verbal communications skills.Previous experience working in a fast-paced office environment.Extensive high-volume keyboarding on a daily basis.
