Job Description
Candidate Requirements/Must Have Skills:
• 5-7 years of experience as an analyst
• Experience in a technical domain such as software development, system administration / Operations , reliability and performance engineering, process engineering, resilience engineering, etc
• Familiar and able to engage with software development and operations teams that leverage methodologies such as Agile, DevOps, and System Reliability Engineering.
• Familiar with at least one major process analysis technique or framework including Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc
• Fluency in English is a must
Nice to Have skills
• Spanish is an asset.
• Advanced knowledge of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset.