Application Support Specialist – Senior

#Hiring RQ11184 – Application Support Specialist – Senior
Onsite | Contract | Toronto, ON Canada
MUST HAVES:
Salesforce & SaaS Platform Knowledge
o  Experience supporting Salesforce-based applications
o  Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)

Incident & Ticket Management
Demonstrated ability to:
Manage ticket queues and SLAs
Prioritize incidents based on impact/urgency
Escalate appropriately while ensuring closure quality
Maintains clear, searchable knowledge base entries
Customer Support & Service Orientation
Proven experience providing end-user support in a SaaS environment
Strong customer-first mindset
Ability to manage high-pressure situations and user expectations
Identity & Access Management
Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management
Hardware authentication token (FIDO2) lifecycle management

If interested, please send your updated resume to srini.chary@bizinsys.com
Only for candidates who are currently in Canada and with valid work authorization.