Service Representative

Are you ready to deliver exceptional customer service and support critical banking operations? Apply Now!

Working with one of our top financial clients, this role calls for a Service Representative. In this position, you will play a vital role in managing retail and commercial ATM deposit and payment activities, supporting transaction processing, and ensuring compliance with policies and regulations. Your contributions will help maintain operational integrity and deliver a positive customer and stakeholder experience.

Pay rate range (CAD): $17.60/hr – $23.19/hr

Responsibilities

Execute daily ATM deposit and payment processing activities within established service level agreements
Monitor and action requests related to ATM deposit and withdrawal disputes from the business line
Analyze data to provide insights and operational recommendations
Support the execution of payments, transactions, service requests, and administrative activities
Communicate with internal and external stakeholders to meet business objectives
Collaborate on process improvements and system changes, supporting change management activities
Ensure accuracy and completeness of work information, including documentation and reconciliation
Identify, escalate, and resolve discrepancies per standard procedures
Provide timely and accurate responses to stakeholder inquiries
Assist in quality control, training, and onboarding of new team members as needed
Support regulatory compliance and risk management practices
Perform routine tasks, including processing service requests and transactions in accordance with policies
Contribute to maintaining operational efficiency through continuous process review and improvement
Collaborate with teams to develop and implement new or enhanced processes
Desired Skill-Set

Typically 1-2 years of relevant experience in a customer service or banking environment
Post-secondary degree in a related field or equivalent experience
Proficiency with systems such as MS Word, Excel, and PowerBI
Strong understanding of banking products, services, controls, and regulatory requirements
Excellent organizational skills and ability to multitask in a fast-paced environment
Good verbal and written communication skills
Strong collaboration and team skills
Analytical and problem-solving abilities
Effective prioritization skills
Nice to Have

Familiarity with risk management and compliance frameworks
Experience with change management initiatives
Knowledge of additional banking platforms or payment systems
Advanced data analysis skills