Bilingual AML / KYC Analyst – Banking

Are you fluent in both English and French with a passion for compliance and customer service? Apply Now!

Working with one of our top financial clients, this role calls for a Bilingual AML / KYC Analyst in Banking. This position involves supporting customer onboarding, account reviews, and ensuring compliance with KYC/KYB requirements within a dynamic banking environment. The ideal candidate will engage effectively with customers over the phone, navigate multiple platforms efficiently, and uphold the highest standards of accuracy and professionalism.

Pay rate range (CAD): $17.60/hr – $27.70/hr

Responsibilities

Provide inbound and outbound support to customers in a contact center setting
Conduct thorough reviews of customer accounts to identify discrepancies or missing information
Update customer information accurately in multiple systems during calls
Document interactions comprehensively, ensuring compliance with policies and procedures
Communicate clearly and professionally with internal partners and external clients
Follow end-to-end procedures for Business Account compliance, including recordkeeping
Contribute to continuous improvement of customer experience through effective service delivery
Adhere to all regulatory and operational standards to maintain compliance
Desired Skill-Set

Fluency in both English and French (written and verbal)
Proficiency with Microsoft Office tools (Word, Outlook, PowerPoint, Excel) and CRM systems
Minimum of 1+ years of customer service experience within a financial institution or contact center
Strong organizational skills and attention to detail in a fast-paced environment
Excellent communication skills, confident in making and receiving calls
Ability to manage multiple tasks accurately and efficiently
Knowledge of KYC/KYB requirements (considered an asset)
Previous banking experience (preferred)
Strong interpersonal skills and professionalism
Nice to Have

Bilingual in French
Understanding of KYC/KYB compliance
Experience in banking or financial services