Senior Help Desk Analyst

Senior Help Desk Analyst (Contract | Remote – Alberta only)
Edmonton, Alberta, Canada
Salary, $30 to $60 per hour

We are seeking an 3 experienced Senior Help Desk Analyst to provide front-line application support for public-facing department systems. This role supports external stakeholders by troubleshooting technical issues, managing user access, coordinating with business and technical teams, and ensuring high-quality service delivery across multiple applications.

Must have:
4+ years of experience in Application Help Desk support
Strong background in user identity verification & account management
Experience with Help Desk software and Microsoft Office Suite
Knowledge of Microsoft SharePoint (2005+) preferred
bachelor’s degree or diploma in IT, Computer Science, Engineering, Math, or equivalent

Eligibility for Enhanced Security Clearance required

This position is primarily remote, with occasional in-person meetings in Edmonton as needed.
If you are a client-focused IT professional with strong troubleshooting skills and experience supporting multiple applications in a fast-paced environment, we’d love to connect.

Apply today
Please send your resume to jim.nickolson@noramtec.com.
Only candidates selected to be moved forward in the recruitment process will be contacted.  Noramtec Ottawa does not use AI tools for evaluations, and all our posted jobs are real at the time with salary ranges and date of posting
🌐 About NORRAMTEC
NORAMTEC is a trusted partner in delivering high-impact consulting services for the public and private sectors across Canada and the US. We focus on specializing in strategic technology and business roles