Network Analyst

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Working with one of our top financial clients, this role calls for a Network Analyst. This position involves providing senior-level support within a critical network operations environment, managing network infrastructure, troubleshooting complex issues, and ensuring 24/7 network reliability. The role offers an excellent opportunity for growth within a dynamic organization, with a focus on skill enhancement and ongoing career development.

Pay rate range (CAD): $41.55/hr– $49.86/hr

Responsibilities

Manage day-to-day network operations during assigned shift, ensuring timely resolution of incidents and escalations.
Collaborate with shifts and teams to maintain seamless shift handovers and effective communication.
Diagnose and resolve complex network issues across LAN, MAN, WAN, wireless, firewall, load balancer, and optical systems.
Support high-priority incident management, including P2 events and incident calls.
Engage with internal teams and vendors to escalate and resolve persistent issues.
Maintain comprehensive documentation, including Standard Operating Procedures and knowledge base articles.
Assist in automation initiatives to improve operational efficiency.
Monitor network health, identify risks, and escalate significant problems promptly.
Contribute to process improvements and participate in training sessions for junior team members.
Track, prioritize, and manage incident queues effectively.
Support change, problem, and escalation processes to minimize service disruption.
Provide technical guidance and mentorship to team members.
Develop and review technical documentation to enhance team knowledge and support.
Report emerging issues, process gaps, and automation opportunities to leadership.
Desired Skill-Set

Cisco CCNP certification with 3+ years of troubleshooting experience or Cisco CCNA with 5+ years of troubleshooting experience.
Strong knowledge of network routing and switching protocols, Cisco routers/switches, and Telco connectivity.
Experience with TCP/IP, Cisco Catalyst/Nexus, Aruba CX Switches, and SDWAN such as Cisco Viptela or Aruba Silverpeak.
Hands-on experience with Cisco ACI, Palo Alto Firewalls, F5 Load balancers, Aruba or Cisco WiFi, VMware NSX is advantageous.
Proficiency with monitoring tools like SevOne, Infoblox, ExtraHop, and ThousandEyes.
Excellent problem-solving skills with the ability to identify and resolve network issues efficiently.
Strong communication skills, both verbal and written, and ability to work effectively in a team-oriented environment.
Self-motivated, highly organized, and capable of managing multiple tasks in a fast-paced setting.
Nice to Have

Knowledge of Cisco Viptela SDWAN or Aruba SDWAN.
Experience with Palo Alto firewalls, F5 load balancers, and VMware NSX.
Certifications such as CCDP or ITIL are beneficial.
Experience supporting production environments in a Tier 1/1.5 network support role.
Knowledge of automation tools and scripting to streamline operations.