Manager, Incident Response / Incident Management

Job Title: Manager, Incident Response / Incident Management
Location: Hybrid – 1 day/week in office, Toronto, ON
Salary: $120,000–$125,000 CAD base + 10% incentive + 3 weeks vacation + RSUs
Send your resume to tinak@corgta.com
About the Role:
Step into a high-visibility leadership role where you’ll protect and strengthen a large-scale retail technology environment. You’ll lead a team of 7–10 incident response professionals, manage critical incidents across IT Store Operations, eCommerce, Supply Chain, and Infrastructure, and drive improvements in incident response, change management, and reporting analytics.
What You’ll Do:
Lead and mentor incident management and response teams
Own incident response strategy, escalation, and post-incident reviews
Establish and maintain playbooks, escalation protocols, and stakeholder communication plans
Drive change management governance and continuous improvement initiatives
Collaborate with cross-functional teams during critical events
Present incident metrics and operational insights to senior leadership
What We’re Looking For:
7+ years in incident management, incident response, or IT operations
Experience in retail or large enterprise environments with 24/7 operations
Strong ITSM/ServiceNow and ITIL knowledge
Proven people leadership and stakeholder communication skills
Calm, confident decision-maker under pressure
Why You’ll Love This Role:
Contract-to-hire with clear path to permanent FTE (3–6 months)
Hybrid work model with strong visibility and leadership impact
Competitive total rewards package including incentives, RSUs, and career growth
Commitment to Candidates:
We use AI tools to assist in our hiring process. All candidates interviewed will receive an update within 45 days as per Ontario’s Working for Workers Act.
Apply now to lead incident response in a fast-paced, high-impact environment and make a real difference.