Service Designer (Data)

Service Designer (Data)
Location: Remote & onsite – Edmonton, AB (open to Canadian contractors)
Rate: $40–$80/hour
Duration: Contract

Role Overview
Reporting to the Manager, Analytics Capability Centre, the Service Designer supports the Data Centre of Excellence by designing and delivering data products that enable data access, analytics, and data-informed decision-making. The role applies human-centered design to data services, focusing on business outcomes, innovation, and treating data as a corporate asset.
You’ll collaborate across the organization to define scope and roadmaps, design and prototype data products, and improve internal and external data user experiences.

Key Responsibilities
Apply human-centered design to data and analytics product development
Lead discovery, requirements gathering, process mapping, and service design
Analyze data user experiences across pipelines, interfaces, catalogues, and architecture
Identify gaps, opportunities, and solutions across current and future states
Conduct and facilitate:
User and behavioral research
Co-design workshops
Prototyping, concept testing, and usability testing
Journey mapping, service blueprints, and user story mapping
Develop service metrics, performance analysis, and reporting
Create strategy, roadmap, and technical documentation
Support change management, data governance, and integration of new data architectures

Required Experience
6+ years creating journey maps and service blueprints
6+ years facilitating co-design workshops
5+ years applying human-centered design (UX, CX, service design)
5+ years working with digital or data services
5+ years as a Service Designer on large, complex projects

Nice to Have
Research analysis and presentation experience
Service metrics and measurement design
Behavioral/ethnographic field research experience
Apply
Send your resume to jim.nickolson@noramtec.com

Only selected candidates will be contacted.
About NORAMTEC
NORAMTEC delivers high-impact consulting services across Canada and the U.S., specializing in strategic technology and business roles.