Customer Service Representative – English

long term Contract //Toronto ON(Hybrid) //Canada . Please share resumes to Amarjeet.Kumar@akkodisgroup.com

Role:- Customer Service Representative – English
Location: Toronto ON(Hybrid)
Role: Contract

The role of Client Care Representative (English) offers an exciting opportunity to provide service to clients and providers calling into our contact centre regarding Group Benefit products.

Job Description:
Our Contact Centre agents have the privilege of speaking to millions of Canadians each year. In each call, they can make an immediate difference in the lives of our Clients and advisors.

Why You’ll Love Working with Us:
* Weekday Schedule: Enjoy a Monday to Friday work week with shifts between 8 AM and 8 PM. Shifts vary from 8AM to 8PM and require full availability between these hours.
* Work-Life Balance: This is a hybrid position requiring working from the office at least 2 times per week. Quantity and fixed days per week subject to review.

What Youll Do:
– Our supportive leaders are looking for talented customer service individuals that will:
– Help Clients and advisors with questions about our products, services, policies and claims through inbound calls.
– Analyze and find solutions to client problems in a friendly and proactive way.
– Provide Clients and advisors with additional information on Sun Lifes products & services in support of their financial and health goals.
– Ensure our Clients and advisors have the right information taking the right amount of their time.

Apply now if:
– You are customer service oriented, tech-savvy, like to solve problems and thrive in a fast-paced environment.
– You possess strong written and verbal skills, with ability to identify the reason for the call and relay accurate information in a clear and understandable format

Assets:
– Previous customer service or call centre experience
– Previous experience with current client systems/programs
– Overtime may be required based on service demands

Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP).