Web QA Analyst (Global Role)

New Contract Opportunity – Web QA Analyst (Global Role) 🚨
📍 Hybrid | 3 Days Onsite | 12-Month Contract
💲 $60/hr INC
📍 Please note: This role is only open to candidates physically located in Canada.
Only those who meet the location and skill requirements will be contacted.

We’re hiring for an exciting Web QA Analyst role supporting QuickBooks in non-US markets (Canada, UK, Australia). If you’re passionate about quality frameworks, data-driven insights, and global customer support, this is a great opportunity to work on a high-impact international program.

✨ Why This Role Stands Out
✅ Work with international teams and top-tier BPO partners
✅ Be the driver of a global QA framework rollout
✅ Strong focus on data-driven decision making & continuous service optimization
✅ Collaborate directly with Intuit’s Thrive, L&D, and QA CoE teams
✅ Hybrid model – 3 days onsite
🟢 Key Skills & Experience

✔️ 5+ years in Manual/Automated QA within Customer Support/Service Excellence
✔️ Deep knowledge of contact center QA frameworks
✔️ Experience managing QA processes across BPOs (e.g., Teleperformance)
✔️ Skilled in calibration, stakeholder alignment, and QA adoption
✔️ Confident in using QA data to influence process & tech improvements
✔️ Strong communication with leadership-level stakeholders

🧠 This is a technical and strategic QA role, focused on building scalable quality systems—not just evaluations.

📩 Interested? Reach out to spriyadarshini@tundratechnical.com
Or feel free to DM me for more info!