Intake Coordinator

About the job
Job Title: Bilingual Intake Coordinator

Work Arrangement: Hybrid (2 days in-office per week)

Location: Winnipeg, MB

Employment Type: Full-Time, permanent

Our client, in the insurance sector, is seeking a Bilingual Intake Coordinator to support the assessment and coordination of claims. This role involves direct interaction with clients and plan administrators, ensuring accurate documentation, clear communication, and timely case handling. The ideal candidate will demonstrate strong organizational skills, a customer-focused approach, and the ability to work with sensitive information in a professional manner.

Key Responsibilities

Review claim submissions, supporting documentation, and policy guidelines to verify eligibility.
Conduct outreach to claimants and plan administrators.
Communicate via phone and email to resolve issues.
Draft and send claim determination letters when necessary.
Independently process and manage straightforward, short-term claims.
Forward more complex claims to case managers and benefit analysts for further review.
Maintain accurate and organized electronic and paper files.

Qualifications & Skills

1+ years of experience in a customer service or administrative role.
Fluent in French and English.
Ability to interpret instructions and apply basic policy or contractual requirements.
Familiarity with medical terminology is preferred.
Proficient in Microsoft Office and adept at data entry and typing.
Excellent phone etiquette and customer service orientation.
Strong organizational skills with the ability to manage multiple tasks and deadlines.
Prior experience in disability insurance or claims processing is an advantage.