Customer Advocacy Operations Specialist

Job Title: Customer Advocacy Operations Specialist
Location: Remote(prefer candidates in Kitchener-Waterloo/Toronto region)
Department: Customer Marketing
Reports To: Director, Customer Advocacy
Contract duration: 12 months
Client: OpenText
Experience required: 4+ years

Qualifications:
· Bachelor’s degree in Business, Marketing, Information Systems, or a related field.
· 4+ years of experience in operations, data management, or CRM administration (Salesforce or similar platforms preferred).
· Strong analytical and problem-solving skills with proficiency in Excel and data visualization tools (Power BI, etc.).
· Experience with marketing automation tools (Eloqua, Swogoo or similar tools) and campaign execution.