Lead, Member Engagement

About the job
Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2023 alone, our systems cleared approximately $112 trillion or $450 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

| Who we are

We are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.

Payments Canada — Where Our Country Connects

Payments Canada — Who we are

| Our culture

With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and safer for Canada? Join us today!

You need to work here if

You love working with passionate, ambitious and collaborative colleagues.You want to be challenged and lead unique initiatives.You want to grow, develop and become a subject matter expert in your field.You want your work to make an impact in your community and country.

Come and join us — where payments meet purpose!

| What we are looking for

Payments Canada’s mandate is to establish and operate national systems for the clearing and settlement of payments in Canada, and other arrangements for making or exchange of payments, and to facilitate payment system interoperability and innovation. In fulfilling this mandate, Payments Canada works to promote the efficiency, safety and soundness of its clearing and settlement systems, while considering the interests of payment system users. Our systems are at the heart of the Canadian financial system, enabling the clearing and settlement of hundreds of billions of dollars of payments each day.

Reporting to the Director, Industry Relations, the Lead, Member Engagement, supports Payments Canada’s efforts to build and maintain strong relationships across the Canada Payments ecosystem. The Lead acts as a key liaison, fostering productive, collaborative connections with members and stakeholders to support the organization’s Industry engagement and relationship building. The Lead also contributes to the development and execution of Payments Canada’s industry engagement initiatives, ensuring members’ perspectives are understood and integrated. This role requires excellent relationship management skills and the ability to work cross-functionally with teams across Payments Canada.

| A day in the life

Your responsibilities as the Manager, Member Engagement will include but are not limited to:

Industry Engagement and Industry Analysis

Support the execution and refinement of formal Industry Relations and enterprise engagement models for Payments Canada.Managing a portfolio of member accounts (key account management responsibilities) as assigned by the Director, Industry Relations with specialized focus on 3 Large Domestically Systemically Important Banks (DSIB’s) and other Global Systemically Important Banks (GSIB’s) and other Members.The assignment of Member Accounts may change from time to time, as required to best support the goals and objectives of Industry Relations and/or Payments Canada.Develop awareness of the external payment’s environment, domestically and internationally, including trends that will affect Payments Canada’s members and stakeholders.Act as the focal point for communicating key messages (strategic plan, risk management activity, research, new services, etc.) to assigned relationships with DSIBs, GSIBs, members, and stakeholders.

Contacts and Communication

Continually manage relationships with members and stakeholders at appropriate levels.Maintain and enhance Payments Canada’s image through participation and speaking engagements at industry-level and Payments Canada-led conferences.Deliver annual account plans for the assigned member relationships that identify relationship priorities for the year, considering Payments Canada modernization priorities as well as the Member and/or Stakeholder issues, priorities, and strategic opportunities.

| What you need to be successful

Undergraduate degree in a relevant area (Business, Economics, Commerce, or related discipline).Minimum of seven (7) years of managing Financial Institutions, Large Corporations and/or Government entities.Minimum of five (5) years of working at a Financial Institution.Minimum of five (5) years of payments experience.Corporate Sales experience is seen as a benefit to this role.Has working knowledge of Payments Canada systems (ACSS and Lynx).The incumbent will work primarily within the Greater Toronto Area (GTA) and/or Ottawa region. Occasional travel to other centres such as Montreal, Calgary, and Vancouver may be required.Has advanced knowledge of Client Relationship Management (CRM) software and systems.Understands not-for-profit organizations.Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.

| Salary range

Based on qualifications and experience: $112,364 to 140,455.

Please submit your application by March 25, 2025.

| What’s in it for you?

Flexible, hybrid (remote/office) environment.Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.26 weeks of paid maternity and parental leave top-up.Rewards and recognition program.Access to office gym facilities.Internal and external professional development opportunities.Fun team and organizational events.Monthly all staff forums led by our Executive Leadership Team.

| Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.