Bilingual Customer Service Specialist

Bilingual Customer Service Specialist
Job Type: Hybrid (2 days in-office, 3 days remote)
Training: May require more in-office days during the training period.
Location: MARKHAM
Salary:
$55,000 annually (ideal) + 10% annual performance-based bonus (paid in January)
For exceptional candidates (with relevant experience in orders and medical): Up to $58,000 annually.
Work Authorization: Open to PR and citizens only. Work permits are not accepted.
Position Highlights:
Multinational Environment: Join a dynamic team with international exposure.
Excellent Benefits: Comprehensive health, dental, optical, and retirement savings plan.
Balanced Workload: Manage 3-10 calls daily (no call center setup).
Work Hours: Monday to Friday, 8:00 AM to 5:00 PM (40 hours/week, with a 1-hour lunch).
Vacation & Benefits:
3 weeks of accrued vacation.
5 personal days (accrued).
Robust benefits package: health, dental, optical, short-term disability, and Employee Assistance Program (EAP).
4% RRSP match.
Key Responsibilities:
Handle 3-10 incoming customer calls daily, assisting with product orders and addressing order-related concerns.
Process various types of orders (standing, fax, blanket, and mail) efficiently and accurately.
Assist Sales Representatives by addressing customer account inquiries and providing essential account details.
Communicate effectively with Shipping, Marketing, Quality Assurance, and Manufacturing to ensure timely product availability and shipment.
Track shipments upon customer request and provide updates on estimated arrival times (ETAs).
Use email and Oracle systems for order processing and issue resolution.
Key Success Traits:
Strong attention to detail to manage orders and pricing accurately.
Collaborative and team-oriented approach.
Positive, respectful, and professional demeanor.
Requirements:
Language Skills: Strong proficiency in both French and English.
Experience: Minimum 2 years in a customer service or order management role.
Resume Stability: Demonstrated commitment to previous roles (no job-hopping).
Technical Skills: Familiarity with CRM systems and ability to navigate multiple software platforms effectively.
Attributes: Excellent attention to detail, particularly when dealing with orders and pricing.
Preferred Skills:
Experience with SAP or Oracle systems.
Knowledge of handling quotes, sales orders, and customer service inquiries.