Digital Operations Manager – Marketing/ Fintech/Marcom
Job Description
Are you a versatile self-starter with a demonstrated ability to take initiative and work independently with attention to detail? Then, Apply Now!
Working with one of the top financial clients, this role calls for a Digital Operations Manager – Marketing/ Fintech/Marcom who will own the prioritization and triage of daily operational tasks and act as a central point of coordination between stakeholders and the whole digital team. Your leadership and analytical skills will ensure continuous improvements and operational excellence as you work to identify opportunities to streamline processes. The ideal candidate will have a strong background in management, digital platforms and applications, project management, and workflow tools/systems to ensure smooth and efficient functionality.
Responsibilities:
Oversee and prioritize BAU tasks, ensuring timely execution and resolution of issues as they align with our SLAs.
Manage the triage process for incoming support requests, assigning resources effectively based on impact and urgency.
Collaborate with cross-functional teams to maintain high standards of operational performance.
Assess current workflows and identify areas for efficiency improvements, including automation, process re-engineering, and reporting.
Develop and implement optimized standard operating procedures (SOPs) for digital operations and support expanding on what is already in place.
Partner with teams to design scalable solutions that align with organizational goals.
Provide leadership, guidance, and mentorship to a team of digital support specialists and support teams.
Foster a culture of continuous improvement and collaboration.
Champion employee development and ensure alignment with performance goals as part of the client’s Winning Culture.
Act as a primary point of contact for internal stakeholders, communicating priorities, updates, and recommendations.
Develop strong partnerships with technology, marketing, and other business units to ensure alignment with organizational objectives.
Establish and track key performance indicators (KPIs) for digital operations and support working within applications like WorkFront and Jira.
Generate insights through data analysis to inform decision-making and strategic planning.
Deliver periodic reports on the health of operational workflows and optimization efforts.
Desired Skill Set:
5-7+ years of experience in digital operations, support, or a related leadership role.
Proven track record in process optimization and workflow management.
Previous experience in Finance, Banking or Asset Management
Bachelor’s degree in Business, Digital Marketing, IT, or related field (Master’s preferred).
Strong analytical and problem-solving abilities.
Experience with workflow tools (Jira, Workfront), CMS platforms, and automation technologies.
Exceptional communication and interpersonal skills.
Adept at managing competing priorities in a fast-paced environment.
Advanced stakeholder management.
Data driven decision making and technically proficient.
Proven experience with both execution and deliverables.
Nice To Have:
Familiarity with Agile methodologies
Certified Scrum Master certification
Experience in managing digital platforms such as Contentful, AEM, or similar CMS tools.
Knowledge of cloud solutions (AWS, Akamai) and their operational implications.
1-2 years of experience in Project management
Exposure to FinTech or MarCom operations
Investment knowledge
